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- 🤖 Agentforce 2DX: Salesforce Doubles Down on AI-Powered CRM
🤖 Agentforce 2DX: Salesforce Doubles Down on AI-Powered CRM
Salesforce just launched Agentforce 2DX, the next evolution of its generative AI platform—and it’s a game changer for how businesses interact with their CRM.
Thomas P
May 13, 2025 • Estimated Reading Time: 2 minutes
🔍 What is Agentforce 2DX?
Announced on March 5, 2025, Agentforce 2DX is an AI-native layer across Salesforce CRM, enabling teams to work with intelligent agents directly inside their workflows. Whether you’re a sales rep, service agent, or marketer, 2DX brings deeply integrated, task-specific copilots that are smarter, faster, and natively secure.
⚙️ What’s New in Agentforce 2DX?
Here are the core enhancements:
Sales Emails That Write Themselves: AI-generated emails now come with in-context CRM data, tone control, and auto-inserted meeting links, reducing rep effort by 75%.
Prompt Builder + Flow: Admins can design agents with Flow logic and Prompt Templates—no Apex required. This means guided conversations, real-time CRM actions, and multi-step processes, all AI-powered.
AI-First User Interface: 2DX rethinks UI. Reps interact via chat, not clicks. You describe what you want (“Show top 5 pipeline risks this week”), and the agent responds with the data or action.
Prebuilt + Custom Agents: Comes with dozens of Salesforce-built copilots for Sales, Service, and Marketing—plus the tools to build your own with Prompt Builder and Agent Actions.
Security Built-In: Trust Layer ensures all agent responses are grounded in real-time CRM data, with auditable outputs and permission-aware access.
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